Terms & Conditions – Complete Guide to Using the Jilived Platform

1 Introduction & General Information

Jilived is an internationally licensed online gaming and Sports Betting platform built specifically with Bangladeshi players in mind. By using our services, you agree to be fully bound by these Terms & Conditions.

These Terms & Conditions are published in Bengali and constitute a legally binding document. jilived reserves the right to modify these terms at any time, and any updates will be published on the site. You are encouraged to review this page regularly.

2 Account Registration & Verification

Creating a personal account is required to use jilived's services. You must provide accurate and truthful information during registration. Opening an account with false details is a direct violation of these terms and may result in permanent account closure.

Please keep the following in mind when registering an account:

• Each individual may open one account only. If multiple accounts are found, all of them will be closed.
• A valid mobile number and email address must be provided at registration — these will be used for verification purposes.
• You are solely responsible for keeping your account password confidential. You are accountable for all activity carried out under your account.
• A national ID or other government-issued identification may be requested for identity verification.
• Transferring or selling your account to a third party is strictly prohibited.

Jilived reserves the right to decline any account registration without providing a reason.

3 Eligibility & Age Requirements

You must be at least 18 (eighteen) years of age to use jilived's services. Minors are not permitted to use this platform, and this is a matter we take very seriously.

• You are required to verify your age at the time of account registration.
• Jilived may request identity verification documents at any time.
• Any account found to belong to a minor will be immediately closed, and deposited funds will not be refunded.
• If you become aware that a minor is using your account, please notify us immediately.

4 Payments, Deposits & Withdrawals

Jilived supports popular mobile banking methods in Bangladesh. All financial transactions are secured with SSL encryption.

Deposit Guidelines:

• A minimum deposit amount applies — please check the platform for the current limit.
• Deposits are generally credited to your account instantly.
• All deposits must come from your own account — third-party payments are not accepted.
• Individual maximum limits may apply depending on the deposit method used.

Withdrawal Terms:

• Withdrawals are only available from verified accounts.
• Withdrawals are typically processed within 5–15 minutes.
• Withdrawals must be made using the same payment method that was used for the deposit.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Jilived may temporarily place a hold on withdrawals in the event of unusual transactions.

Using the platform for money laundering or any other illegal purpose is strictly prohibited and will be reported to the relevant authorities.

5 Bonuses & Promotional Offers

Jilived regularly offers a range of bonuses and promotional deals. Before using any of these bonuses, it's important to read and understand the applicable terms carefully.

• Each bonus carries its own wagering requirement — bonuses cannot be withdrawn until this requirement is met.
• The welcome bonus is available to new members once only.
• Any attempt to claim the same bonus across multiple accounts will result in all associated accounts being closed.
• Bonuses may only be used to place bets on specific eligible games — details will be outlined in each bonus's terms.
• Jilived reserves the right to modify or cancel any bonus offer at any time.
• If bonus abuse is detected, the bonus and any associated winnings will be forfeited.

6 Betting Rules & Gaming Conditions

Jilived has separate rules for Sports Betting and casino games. All game outcomes are determined using RNG (Random Number Generator) technology, ensuring complete fairness.

• Once a bet is confirmed, it cannot be cancelled.
• Any bet already in progress at the time of a disconnection will remain valid.
• If a technical error results in an incorrect outcome, jilived reserves the right to void the bet in question.
• If a match is cancelled in Sports Betting, the stake will be refunded.
• In Live Casino games, the dealer's decision is final.
• Any winnings obtained by exploiting system errors will be voided.

7 User Code of Conduct

Jilived is committed to maintaining a safe and fair environment. The following are strictly prohibited while using the platform:

• Disrespectful behavior or harassment toward other users.
• Any form of fraud, collusion, or match fixing.
• Use of automated software, bots, or any other automated methods.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Accessing the platform from a restricted region using a VPN or proxy.
• Operating an account under someone else's identity or using false identification.

Violating any of the above rules may result in permanent account closure and forfeiture of all funds held in the account.

8 Privacy & Data Protection

Protecting your personal information is one of our core responsibilities. All data you provide on jilived is stored with the highest level of security.

• Your personal information is never sold to third parties.
• Your information is used solely for the purpose of providing our services.
• Information may be disclosed to authorities where required by law.
• For more details, visit our Privacy Policy Read the page.

9 Account Closure & Suspension

Jilived reserves the right to suspend or permanently close any account for the following reasons:

• Violation of any provision of these Terms & Conditions.
• Providing false or misleading information.
• Fraudulent activity or bonus abuse.
• Incomplete account verification.
• Extended periods of account inactivity.

You may request to close your account at any time. Any verified pending withdrawal balance will be processed and paid out before the account is closed.

10 Responsible Gaming

Jilived believes gaming should be a source of entertainment, not addiction. We provide a range of responsible gaming tools to help you stay in control:

• Set daily, weekly, and monthly deposit limits at your convenience.
• Option to temporarily suspend your account for a set period.
• Option to permanently self-exclude from the platform.
• Detecting suspicious gaming patterns and sending alert notifications.

If you feel gaming is having a negative impact on your life, please contact our support team immediately or Responsible Gaming Visit the page.

11 Terms Amendment Policy

Jilived reserves the right to modify, add to, or revoke these Terms & Conditions at any time. Users will be notified of significant changes via their registered email or SMS.

• The date of any changes will be noted in the "Last Updated" section at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

12 Contact & Dispute Resolution

If you have any questions about these Terms & Conditions or need assistance, please reach out to our support team.

• Live Chat: Get 24/7 support in Bangla from any page on the site.
• Email: support@jilived.com — responses are typically provided within 24 hours.

After a complaint is submitted, jilived will endeavor to provide a resolution within a maximum of 7 business days.