Privacy Policy – jilived is committed to protecting your personal data

1 Introduction & Our Commitment

Welcome to jilived. We understand that sharing personal information online is a sensitive matter, and protecting your privacy is our top priority. This Privacy Policy explains, with full transparency, how your information is handled.

This policy applies to our website, mobile app, and all other digital platforms. jilived never sells your data, never shares it with third-party advertisers without authorization, and never discloses it without your consent.

2 What Data We Collect

Jilived only collects information that is essential to operating our services properly. We collect two types of data — information you provide directly, and information collected automatically.

Information You Provide Directly:

• Full name, date of birth, and gender.
• Mobile number and email address.
• Current and permanent address.
• National ID or passport number (for identity verification).
• Payment details — mobile banking numbers or account information.

Automatically Collected Information:

3 How Your Data Is Used

Jilived uses your information only for specific, legitimate purposes. We never sell or misuse your data for commercial gain.

• Account Management: For registration, login, and identity verification.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer Support: To address your complaints and respond to your queries.
• Security Assurance: To prevent fraud, money laundering, and cyberattacks.
• Service Improvement: For analytics to help us improve your platform experience.
• Personalized Offers: To send you relevant promotions based on your preferences.
• Legal Compliance: To comply with licensing authorities and legal obligations.
• Responsible Gaming: To monitor gaming behavior and provide support when needed.

4 When & With Whom Information Is Shared

Jilived does not sell your personal data to third parties. In limited circumstances, however, information may be shared with trusted partners:

• Payment Processing Services: Limited data is shared with mobile banking partners to process transactions.
• Identity Verification Services: With authorized entities as part of the KYC (Know Your Customer) process.
• IT Security Partners: Partnering with specialist firms to ensure cybersecurity.
• Legal Authority: Information disclosed under court orders or government directives.
• Audit & Licensing Authorities: Information required to maintain our gaming license.

In each case, only the minimum information necessary for that specific purpose is shared. All partners operate under strict confidentiality agreements.

5 Data Protection Methods

Jilived uses cutting-edge technology to protect your data. Our security practices are built to meet the highest industry standards.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• AES-256 Storage Encryption: All data stored on our servers is kept in an encrypted state.
• Firewall & Intrusion Detection: Round-the-clock protection against cyber threats is always active.
• Two-Factor Authentication (2FA): An additional layer of security is available for your account.
• Regular Security Audits: Third-party expert teams conduct regular system audits.
• Data Center Security: Servers are hosted in data centers secured with strict physical safety measures.

Please keep in mind, however, that no organization can guarantee 100% security on the internet. You are also responsible for keeping your own password safe.

6 Cookies & Tracking Technologies

Jilived uses cookies and similar technologies across its website and app. Cookies are small data files stored in your browser that help improve the site's performance.

We use the following types of cookies:

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and settings.
• Analytics Cookies: To analyze site usage and improve our services.
• Performance Cookies: To improve page loading speed and overall user experience.

You can manage or delete cookies at any time through your browser settings. Note that disabling certain cookies may affect how some features of the site function.

7 Your Data Rights

As a jilived user, you have important rights over your personal data. We respect these rights and respond promptly to any requests received.

To exercise any of these rights, email us directly at support@jilived.com. We typically respond within 30 business days.

8 Data Retention

Jilived does not retain any information longer than necessary. However, certain data must be kept for a defined period to meet legal obligations.

• Account Information: For the duration the account is active and up to 5 years after closure.
• Transaction Records: 5–7 years in accordance with financial regulatory requirements.
• Gaming History: 3 years for responsible gaming and audit purposes.
• Communication Records: 2 years, to help us improve customer service quality.
• Cookies Data: 30 days to 1 year, depending on the type.

After the retention period, data is securely deleted or anonymized.

9 Protection of Minors' Data

Jilived is exclusively for adults aged 18 and above. We never knowingly collect personal information from minors.

• Age verification is carried out at the time of registration.
• Any data found to belong to a minor is deleted immediately.
• The account is permanently closed.

If you become aware that a minor is using our platform, please notify us immediately at support@jilived.com.

10 Privacy Policy Updates

Jilived may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email or through the platform.

• The date of any changes will always be shown under the "Last Updated" section at the top of this page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request account closure.

11 Contact & Data Protection Officer

For any questions, complaints, or data requests regarding our Privacy Policy, please get in touch with us:

• Email: support@jilived.com
• Live Chat: Available 24/7 from any page on the site
• Response Time: Typically within 24–48 hours